Business Support Administrator
Salary Grade: £12-15k - Starting salary is £12,500 to be reviewed after six months
Responsible to: Business Support Co-ordinator
Hours: 35 hours per week
Location: Fern House, Stroud, Gloucestershire
There are over 500,000 people in the UK today who have had meningitis. The impact of meningitis is lifelong and people, now and in the future, will continue to need the help and support of the Meningitis Trust throughout their lives. Our Vision is for everyone affected by meningitis to have access to support for life and for awareness levels of the disease to be such that lives are saved.
To achieve this, we recognise the importance of excellent administration support and customer care (internal and external). As part of the Business Support team, the BS Administrator’s role is critical in this.
Closing date for receipt of applications: Friday 2nd July 2010
Interviews: tbc
Application Form and relevant documents
If you interested in applying for this position, please download the application form and relevant documents from the links below.
For an informal discussion about the post, please call 01453 768000.
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 Criminal Records Bureau Policy Statement |
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Job Purpose
To provide comprehensive administrative support across the Trust and in particular to the Community and Fundraising Teams.
Relationships
Internally:
• Works closely with other members of the Business Support Team and the Finance Team
• Works closely with the Community and Fundraising teams
• Works closely with essential users of the Trust’s Raiser’s Edge database
• Liaises with other Trust departments
Externally:
• Liaises with participants, supporters, suppliers, sponsors and volunteers, etc
Duties and Responsibilities
Administration
• Provides administrative support for the Community and Fundraising teams, including typing, filing, sending out mailings, making and answering telephone calls/enquiries
• Assisting in the organisation and management of community and fundraising activities
• Fulfilling supporter/enquirer requests to a high level of customer care
• Responsible for associated written and verbal correspondence
• Maintains Raiser’s Edge database
• Ensures compliance with Trust policies and procedures in relation to fundraising administration
Data Management
• Maintains Raiser’s Edge database and ensures accuracy of all information input on to the system
• Ensures accurate records kept of all community and fundraising information
Other
• Attendance at specific events
• Assists with the content and updating of relevant sections of the Meningitis Trust website
• Provides cover on reception and despatch for holidays/sickness as required
• Undertake other work as required by Business Support Co-ordinator or Finance & Business Support Manager
Personal Specification
Essential experience
• Experience in an administrative role
• Using a large customer database
Essential knowledge
• Word, Excel and Access
Essential skills
• Excellent keyboard skills
• Good standard of education
• Good written, verbal and numeracy skills
• Excellent interpersonal, communication and organisational skills
• Accuracy and attention to detail
• Good team player
• Ability to multi task
Other requirements
• Commitment to the goals and values of Meningitis Trust.
• Some out of hours working, travel and attendance at appropriate events when required.
The working week is 35 hours, Monday to Friday, 9.00 am – 5.00 pm with one hour for lunch. Some weekend and evening work will be required from time to time for which compensatory time off will be given.
Benefits
We are proud of the benefits package that we offer our staff. For this position, the benefits are:
Salary: Starting salary is £12,500 to be reviewed after six months
Holidays: 25 days a year plus public holidays
We are wholly committed to training and development.
This post is subject to a disclosure check by the Criminal Records Bureau. This will be requested of the successful applicant after the position has been offered to them. Information is enclosed with this pack about how the Trust uses the information from the Criminal Records Bureau.
If you have any questions about any of the information provided here, please contact us at HumanResources@meningitis-trust.org, or telephone 01453 768000 and ask for Pauline Porter.
