Helpline

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What is the helpline?

Our confidential nurse-led helpline is available to anyone who is looking for information or support around the subjects of meningitis, meningococcal septicaemia and the after-effects. Calls are answered 24hr day by nurses or our experienced support staff.

We can help:

• Anyone whose has suffered from meningitis/meningococcal septicaemia including family, friends and carers.Professionals working with the above.
• Anyone with a question or concern regarding meningitis/ meningococcal septicaemia or its after-effects.
• Anyone seeking support from the Trust - our helpline is a gateway to our support.

We cannot diagnose or give medical advice. If you suspect someone has meningitis or septicaemia get medical help immediately.  You can call NHS Direct/NHS 24 or your GP, go to your nearest accident and emergency department or dial 999 for an ambulance 

We are full members of The Helpline's Association and adhere to their good practice standards for helplines.

Charges

Calls from landlines in all parts of the UK are free. Calls from Orange, T-Mobile, Virgin, Three and Vodafone mobile networks are free. Other mobile networks may charge.

Accessibility

Calls can be translated into 170 languages using the language line service.  The Text Relay service allows hearing impaired clients to call our helpline. We also have an email facility. 

Meningitis changed Portia Hampton’s life forever as she has been left with after-effects including hearing loss and low confidence, her daughter Carys is her inspiration. Portia says:

“Without the support I received from my family and the Meningitis Trust, I would have been truly lost. I was able to talk through my feelings and fears to someone who really understood. It was so reassuring to be told that what I was going through was all part of the recovery process after meningitis."